Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard US shipping takes 5–7 business days ($8). Express shipping (2–3 business days) is available for $15 at checkout. Live USPS rates may also be shown based on your address. Orders are processed within 1–2 business days.

Do you offer free shipping?

Shipping is a flat $8 for Standard and $15 for Express within the US. Live carrier rates may also appear at checkout depending on your address.

Can I change or cancel my order?

Contact us immediately at info.renevah@yahoo.com. Changes can only be made before the order ships.

Products & Skin Care

Are your products suitable for sensitive skin?

Our products are made in small batches with clean, plant-pressed ingredients and no synthetic fillers. As with any skincare, we recommend patch-testing before full use, and discontinuing use if irritation occurs.

Are your products cruelty-free?

Yes. We are 100% cruelty-free and never test on animals.

How do I choose the right product?

Each product page includes ingredients, how-to-use steps, and details to help you choose. Email us at info.renevah@yahoo.com for a personalized recommendation.

Returns & Refunds

What is your return policy?

All sales are final. Because our products are small-batch personal-care items, we don't accept returns or exchanges for change of mind. If your order arrives damaged, defective, or incorrect, we'll make it right — see our Return & Refund Policy for full details.

I received a damaged product. What do I do?

Email us at info.renevah@yahoo.com within 7 days of delivery with a photo and your order number, and we'll send a replacement or issue a refund.

Account & Discounts

Do I need an account to order?

No, guest checkout is available. An account lets you track orders and access member offers.

How do I use my discount code?

Enter your code in the Discount field at checkout and click Apply. One code per order.